FAQs

At TWOLAWS caters to the oversized fit, if you're unsure about sizing, we recommend going one size down from your regular size. For example, if you normally wear an M, you can go ahead with an S with us. Once comfortable, you can always upsize if you prefer a looser look. It's worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.

• Hand wash in cold water
• Do not bleach
• Do not tumble dry
• Iron at a maximum sole-plate temperature of 110°C
• Mild professional dry cleaning in hydrocarbons KWL
• Gentle dry clean
• Dry clean inside out in a net
• Iron inside out with a fabric in between

We usually announce our upcoming designs and collections on our official Instagram account - @Twolaws & Website Notify We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.

We ship and deliver all our orders Pan-India and internationally in all countries..

All orders are shipped from our workspace

All online orders from TWOLAWS.IN are eligible for free shipping Pan-India. International orders have an additional charge which is mentioned at the time of checkout basis the delivery address.

We ship all orders within 30 hours of receiving them, Please check your email. Kindly allow us 3-5 working days for your order to be delivered. International orders take 10-15 working days to get delivered.

Most of our shipments get fulfilled by - not decided

You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service. For international orders, we use a local courier service provider and will contact you personally on the tracking number for the same. Additionally, an order confirmation message is shared with you on your registered Whatsapp number.

Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfil all orders that are confirmed.

Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date. Feel free to contact us and we will solve this at the earliest.

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination.

Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be so we'd always recommend contacting your local customs for more information before placing an order. If these charges are unpaid or you refuse to pay them, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.

Your order will been confirmed with a 5 digit order number (Eg: #55555). We ship all orders within 30 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.

No problem; reach out to our mail chat and you can place an order over the Chat instantly by mentioning the required product and by filling in all the right shipping details

All orders once confirmed with an Order Number cannot be cancelled. We will look to fulfil this order at the earliest. However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to support@twolaws.in immediately with your order number and the changes to be made and the team will happily assist you.

Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to support@twolaws.in immediately with your order number and the changes to be made and the team will happily assist you

Online purchases: can be done through the following payment methods: Card, Amex and UPI. Please note that we do not accept COD for online purchases

At Twolaws, we strive to provide our customers with exclusive and unique designs that stand out from the rest. As such, we do not restock designs or sizes once they are sold out. This ensures that our customers can enjoy the exclusivity of our brand and look forward to our next drop. [T&C]

We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is Returned to Origin (RTO). To avoid an RTO, please make sure to inform us about the same on support@twolaws.in so that we can hold our shipment until you are available at the location.

Kindly drop in an email to support@twolaws.in with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the workspace and will ship a fresh piece back to you.

Kindly drop in an email to support@twolaws.in with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you

We have an Exchange Policy of 5 days from the date of receiving the product for online orders and date of billing for store purchases. To initiate an exchange, please write to support@twolaws.in within 5 days of receiving the item.

Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if; 

• the product/s are returned after use 
• the products are damaged

Our customer support team will reach out to you within 24 hours and will inform you to ship your order back to our Workspace.

The order has to be shipped by the customer with the tracking ID sent to us on the same email thread.

The order has to be shipped by the customer with the tracking ID sent to us on the same email thread where you have requested for an exchange.

Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days

INDIA MP

If you have received an order confirmation email and a follow-up email mentioning that your transaction has failed, do not worry. Your order will be shipped as this would be a glitch with our payments aggregator. Once an order number has been generated, your order will be shipped and delivered as per our policy

Contact - support@twolaws.in

Whatsapp - +91 6264010954

Email- twolawsofficial@gmail.com

Instagram - @twolaws